What you will learn.
You will learn to develop and attain the necessary knowledge and skills to apply conflict management strategies in the workplace to enhance the effectiveness and productivity of co-workers through understanding, mediation and harmony, ultimately becoming a great Conflict Manager in your full capacity.
What you can do.
- Understand the main sources of conflict.
- Apply appropriate techniques to manage conflict.
- Implement a strategy to resolve conflict.
- Develop the attributes of a good conflict manager.
- Evaluate the effectiveness of a team and propose ways to improve team effectiveness.
- Learning Material
- SAQA Accredited US 114226 – Interpret and manage conflicts within the workplace NQF level 3, 8 credits
Click here for the specific learning outcomes that will be covered and full SAQA learning programme details on this link.
Other Short Courses.
Our ETD programmes and qualifications have been carefully designed to meet the needs of your industry and business.
You will learn to develop and attain the necessary knowledge and skills to be able to advise and support learners relating to understanding the content, structure, admission requirements, exit level outcomes, learning contracts and approaches to learning and assessment of a learning programme, career progression options within an occupation, typical learning or personal difficulties and applying the skills and techniques required of a mentor.
You will learn to develop and attain the necessary knowledge and skills to be able to apply quality assurance practices and principles to assessment processes and ensure compliance with compulsory standards, policies and regulations are met.
You will learn to develop and attain the necessary knowledge and skills to be able to work close to the side of individual learners/employees to help them improve their skills in a defined area of application or job task to enhance the learner/employee’s performance.
You will learn to develop and attain the necessary knowledge and skills to assess people for their achievement of learning outcomes utilising specified criteria. After successful completion, you can apply with the relevant SETA/Regulatory Body to become a registered constituent assessor in your current occupation or in a field in which you are a Subject Matter Expert.
You will learn to develop and attain the necessary knowledge and skills to be able to design and create assessment instruments to be utilised as an assessment tool for various learning programmes, on-the-job and technical assessments.
Skills Development Facilitator - SDF
You will learn the required skills and knowledge prescribed by the Department of Labour of South Africa to function as a registered SDF, conducting Workplace Skills Plans (WSP’s), Annual Training Reports (ATR’s), coordinate training interventions, analyse the outcomes of a learning event, develop an organisational training and development plan, advise on the implementation of a Quality Management System and advise organisations and individuals on challenges in skills development
Learning Programme Designer
You will learn to develop and attain the necessary knowledge and skills to be able to design and create learning programmes (structure and content) for a learning programme or specific identified learning need.