What you will learn.
You will learn to develop and attain the necessary knowledge and skills to apply conflict management strategies in the workplace to enhance the effectiveness and productivity of co-workers through understanding, mediation and harmony, ultimately becoming a great Conflict Manager in your full capacity.
What you can do.
- Understand the main sources of conflict.
- Apply appropriate techniques to manage conflict.
- Implement a strategy to resolve conflict.
- Develop the attributes of a good conflict manager.
- Evaluate the effectiveness of a team and propose ways to improve team effectiveness.
- Learning Material
- SAQA Accredited US 114226 – Interpret and manage conflicts within the workplace NQF level 3, 8 credits
Click here for the specific learning outcomes that will be covered and full SAQA learning programme details on this link.
Other Short Courses.
Our ETD programmes and qualifications have been carefully designed to meet the needs of your industry and business.
This is a 3-day course during which you are expected to handle
During the moderator course complete and submit your PoE. The course is aimed at qualified assessors, who monitor, moderate and support assessors and develops assessment practices.
Become a couch is a 3-day course during which you will complete and submit your PoE. You need to have a qualification at least equal to that of the learners, in the area in which you will be doing coaching.
During the Assessor
The Design of outcomes-based assessments is a 5-day course during which you complete and submit your PoE.
Skills Development Facilitator – SDF
Design Learning Programmes
This course is suitable for those who want to design & develop learning programmes to meet defined learning needs.
Not sure which course is right for you?
Send us a message and one of our course coordinators will contact you right away. With a range of courses to choose from, we’ll help you to create a bespoke programme for coaching and mentoring, material development, facilitation, assessment and moderation.