Conflict Management

What you will learn.

You will learn to develop and attain the necessary knowledge and skills to apply conflict management strategies in the workplace to enhance the effectiveness and productivity of co-workers through understanding, mediation and harmony, ultimately becoming a great Conflict Manager in your full capacity.

What you can do.

  • Understand the main sources of conflict.
  • Apply appropriate techniques to manage conflict.
  • Implement a strategy to resolve conflict.
  • Develop the attributes of a good conflict manager.
  • Evaluate the effectiveness of a team and propose ways to improve team effectiveness.

What’s Included:

  • Learning Material
  • Facilitation
  • Moderation
  • Certification

Accreditation:

  • SAQA Accredited US 114226 – Interpret and manage conflicts within the workplace NQF level 3, 8 credits

Click here for the specific learning outcomes that will be covered and full SAQA learning programme details on this link.

Classroom-style Learning

Our programmes offer hands-on, personalised learning for students wanting face-to-face interaction. Learners benefit from group discussions and interaction in an environment that promotes peripheral ‘outside the box’ thinking.
Catering is provided.

2019 Course dates: Customisable.
Duration – 5 days
Fee – R 5175 (VAT incl.)

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Our internationally recognised ETD programmes and qualifications have been carefully designed to meet the needs of your industry and business.

Mentor

This is a 3-day course during which you are expected to handle case study at work and report on it in your portfolio. The Mentor skills programme is meant for individuals who need to guide and support learners.

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Moderator

During the moderator course complete and submit your PoE. The course is aimed at qualified assessors, who monitor, moderate and support assessors and develops assessment practices.

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Coach

Become a couch is a 3-day course during which you will complete and submit your PoE. You need to have a qualification at least equal to that of the learners, in the area in which you will be doing coaching.

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During the Assessor training you complete and submit PoE. This Course is aimed at line managers, supervisors, human resource practitioners, training managers, facilitators, lecturers and teachers.

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Design Learning Programmes

This course is suitable for those who want to design & develop learning programmes to meet defined learning needs.

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Not sure which course is right for you?

Send us a message and one of our course coordinators will contact you right away. With a range of courses to choose from, we’ll help you to create a bespoke programme for coaching and mentoring, material development, facilitation, assessment and moderation.