Conflict Management
What you will learn.
You will learn to develop and attain the necessary knowledge and skills to apply conflict management strategies in the workplace to enhance the effectiveness and productivity of co-workers through understanding, mediation and harmony, ultimately becoming a great Conflict Manager in your full capacity.
What you can do.
- Understand the main sources of conflict.
- Apply appropriate techniques to manage conflict.
- Implement a strategy to resolve conflict.
- Develop the attributes of a good conflict manager.
- Evaluate the effectiveness of a team and propose ways to improve team effectiveness.
What’s Included:
- Learning Material
- Facilitation
- Assessment
- Moderation
- Certification
Accreditation:
- SAQA Accredited US 114226 – Interpret and manage conflicts within the workplace NQF level 3, 8 credits
Click here for the specific learning outcomes that will be covered and full SAQA learning programme details on this link.
Corporate Group Learning
Other Short Courses.
Our ETD programmes and qualifications have been carefully designed to meet the needs of your industry and business.
Mentor
You will learn to develop and attain the necessary knowledge and skills to be able to advise and support learners relating to understanding the content, structure, admission requirements, exit level outcomes, learning contracts and approaches to learning and assessment of a learning programme, career progression options within an occupation, typical learning or personal difficulties and applying the skills and techniques required of a mentor.
Available as:
Moderator
You will learn to develop and attain the necessary knowledge and skills to be able to apply quality assurance practices and principles to assessment processes and ensure compliance with compulsory standards, policies and regulations are met.
Available as:
Coach
You will learn to develop and attain the necessary knowledge and skills to be able to work close to the side of individual learners/employees to help them improve their skills in a defined area of application or job task to enhance the learner/employee’s performance.
Available as:
Assessor
You will learn to develop and attain the necessary knowledge and skills to assess people for their achievement of learning outcomes utilising specified criteria. After successful completion, you can apply with the relevant SETA/Regulatory Body to become a registered constituent assessor in your current occupation or in a field in which you are a Subject Matter Expert.
Available as:
Assessment Designer
You will learn to develop and attain the necessary knowledge and skills to be able to design and create assessment instruments to be utilised as an assessment tool for various learning programmes, on-the-job and technical assessments.
Available as:
Skills Development Facilitator - SDF
You will learn the required skills and knowledge prescribed by the Department of Labour of South Africa to function as a registered SDF, conducting Workplace Skills Plans (WSP’s), Annual Training Reports (ATR’s), coordinate training interventions, analyse the outcomes of a learning event, develop an organisational training and development plan, advise on the implementation of a Quality Management System and advise organisations and individuals on challenges in skills development
Available as:
Learning Programme Designer
You will learn to develop and attain the necessary knowledge and skills to be able to design and create learning programmes (structure and content) for a learning programme or specific identified learning need.
Available as:
Assessment College is a global leader in human capital and skills development. We provide our services to employers, educational institutions, training providers and professional individuals to ensure 21st century skills are shared and implemented across a wide variety of industries and learning development avenues.
Assessment College’s accredited courses and qualifications are valued across the globe, helping organisations and individuals develop their talents and abilities, igniting career progression and personal and organisational development.”
Contact Us
Director
Riaan Nell
Phone: +27 (0)79 886 5272
Email: Riaan@assessmentcollege.com
Learner Administration Management
Sandra Nell
Phone: +27 (0)73 610 8425
Email: info@assessmentcollege.com
